Support

 

Contact Us Do you need us to resend your unlock codes?  If so, click here. Please include your contact info and check spam filters if you want a reply.   Your email address or phone number: Your message to us:    Call us 612-522-0751 8am - 4pm M-F CT   FAQ Why don't my unlock codes work? If you paid to register the full version of Noteable after version 5.0 had been released, you were issued codes that work for the newer version but not with version 4.0 (because we recently re-worked the registration process).  If you are using version 4, we recommend that you upgrade to the latest version.  If you wish, you may request codes for version 4.   Also, users who purchased the software before version 5 was released were given codes that seem to not fit the new registration fields.  Your codes do work however.  Simply enter as many characters as will fit from left to right and your codes should work.  Don't worry.  When you buy codes to Noteable we will make sure they always work with all future versions of the software.  To learn what version of Noteable you are using click 'Help | About Noteable' from the drop-down menu.   Can you please resend my unlock codes? We understand that computer crashes and viruses happen.  We will resend your codes upon request.  However, please be respectful and responsible.  Print your codes and store them in a safe place.  Resending codes must be done manually and takes a lot of time when many requests are made. Do you need us to resend your unlock codes?  If so, click here.   Can I put Noteable on more than one computer? As described in the License Agreement, you may put Noteable on up to two computers provided that you own both.  For any further special requests please contact us.   Is there a Mac (Apple) version of Noteable? No.  Noteable currently is only available for Windows 98/2000/NT/XP.  We will definitely consider releasing Mac version in the future, however.   Is there a portable (PalmOS or PocketPC) version of Noteable? No.  Noteable currently is only available for Windows 98/2000/NT/XP.  We will definitely consider releasing portable version in the future, however.   How do I unlock the full version of the software? Click 'Help | Upgrade' from the drop-down menu.  Enter the codes you received upon purchase in the Email Address and Registration Codes fields and click 'Upgrade'.   Can I order Noteable by check? Not at this time.   What sorts of discounts do you offer? We offer a thirty percent discount to educators who purchase five or more copies.   I have sent multiple requests and not heard back from you.  Why? Please check your email Spam filtering options and mailbox space to ensure you receive correspondence from us.  If you have not heard back from us in several days there is likely a mechanical problem.   Why are the notes misaligned and how can I fix it? Dots per inch (DPI) settings differ on some computers causing the notes to appear misaligned.  To remedy this you can either change your DPI setting or manually calibrate note positioning. To change your DPI setting right-click your desktop and click 'Properties' to show the Display Properties window.  Click the 'Settings' tab and 'Advanced'.  Look for a DPI setting and make sure it is set to 96 (Normal).  Also, a manual calibration tool has been built into Noteable to align the notes properly.  Click 'Help | Calibrate Note Positioning' from the Deck Setup window to manually calibrate note positioning.   Can I use Noteable with my midi keyboard/guitar? Yes.  Provided your midi keyboard is properly connected, Noteable should automatically listen for Midi input provided you are playing in the Piano play mode.  You can switch to the Piano play mode from the Deck Setup window.  See the help documentation for details.   I paid for the software and still have not received my unlock codes.  Why? If you paid using RegNow there may have been an error processing your credit card.  Please contact us if this happens.  If you paid using PayPal please wait at least 48 hours for your codes and then contact us if necessary.   Why am I getting an error? Please first check out our patches page where we provide resolutions to errors that have already been reported.  If this does not resolve your error, usually, specific errors can be remedied if you report them.  When reporting, please include your Operating System, Version of Noteable, and specific error message.   Will Noteable help me? Noteable is designed to help all musicians at any skill level.  It includes practice for the Treble, Bass, Alto and Tenor clefs.  It is powerful enough for advanced users yet friendly enough for beginners.  If you have doubts, don't worry.  Remember, Noteable is free to try.  Download the free trial.  See if you like it.  If it's not what you were looking for, no harm done.  Simply remove the free trial and you will have never paid a penny.   Noteable is always improving! 8-29-2005 Version 5.13 released.  Repaired 'Always use deck' feature resolving 'Cannot show modal form when modal form is present' error and 'Noteable can only load decks with the .dek extension error'. 5-22-2005 Version 5.12 released.  Minor revision. 4-16-2005 Version 5.11 released.  Improved flexibility with hints and mnemonic devices, and the ability to reset the top ten list. 1-28-2005 Version 5.10 released.  Some users reported the error: "error reading setup initialization file".  An attempt to resolve this has been made in version 5.10. 1-23-2005 Version 5.09 released.  Repaired missing comctrl32.ocx file error.  Repaired manual calibration tool. 1-2-2005 Version 5.08 released.  Top Ten list Reaction Time for a single session glitch fixed. 11-18-2004 Version 5.07 released.  A mistake in version 5.06 made the notes not appear!  This has been corrected. 11-16-2004 Version 5.06 released.  Repaired a user list malfunction from version 5.05. 10-21-2004 Version 5.05 released.  Repaired Runtime error 401.  Can't show modal form when non-modal form is visible error for Windows 98/Me users. 9-3-2004 Version 5.04 released.  Repaired path access error when using several Windows XP users.  Fixed program error after unlocking. 8-14-2004 Version 5.03 released.  Repaired faulty progress report (problem appears after 30 sessions) and faulty progress report links.  Fixed a problem where session statistics are not saved properly for the Guest user. 8-10-2004 Version 5.02 released.  Fixed path access runtime error 76. 8-5-2004 Version 5.01 released.  Common windows dialog boxes for file and print operations, Windows Help and What's This? functionality, Top Ten List added, user Personal Records added, reassign and re-label the deck preset buttons, easier user log in. 12-3-2003 Version 4.01 released.  Small revision eliminates runtime error 372. 12-3-2003 Version 4.00 released.  Email Statistics to your Teacher, new Ear Training feature added,  statistics' detailed graphs now normalized, progress graph now includes Alto and Tenor clefs, New 'Balance Zeros' keeps progress graphs cleaner, new Autozoom feature allows for idealized viewing of Progress graphs, faster scrolling progress graph, new explanation how Noteable works as shareware added, cleaner method for unlocking full version is clearer and easier to find, new feature allows resetting of Guest user, User Options redesigned for clarity, repaired 'Require Pitch Accuracy' error, repaired Midi error where a message box would appear when using midi interface, repaired Deck Session Counter error where session counting would be off when switching between decks, repaired 'Skip' cheat error where program would quit unexpectedly, repaired stats page error where detailed graphs would not show, repaired Refresh View on stats page, repaired stats page to properly show the currently loaded file, sessions now disregarded if too many questions are skipped, other subtle aesthetic and aural improvments. 10-25-2003 Version 3.05 released.  Repaired incorrect dot alignment on guitar fret board.  Removed email feature. 9-2-2003 Version 3.04 released.  Repaired incorrect 'Keyboard' game play mode.  New reaction time in progress graph.  Miscellaneous slight enhancements. 5-16-2003 Version 3.03 released.  Improved compatibility with Windows 98. 3-16-2003 Version 3.02 released.  Repaired progress report "Error #2 file missing or damaged" error, fixed error where if tested on an A in bass clef you can answer F and get it correct. 3-16-2003 Version 3.0 released. Email statistics files to your teacher in only two clicks of the mouse, practice in the Alto and tenor clefs, improved file handling prompts for saves when necessary, totally overhauled guitar feature. 2-15-2003 Version 2.05 released.  Manually calibrate note positioning, faster interface, smaller download..  1-18-2003 Version 2.04 released.  Fixed 'multiple decks in deck popup' error, fixed 'load statistics' error, fixed 'always load deck' problems, improved guitar range selection, improved registration code entry (no longer case sensitive),  new 'enable/disable midi instrument sound out' feature added, new  'choose midi voice out' feature added', click through the start screen added, strange command button removed,  improved backward compatibility for future versions with this version.  1-5-2003 Version 2.03 released.  Midi plays twice error resolved.  Guitar fret board added. 1-3-2003 Version 2.02 released. Minor revision 1-2-2003 Version 2.01 released.  Minor revision. 1-1-2003 Version 2.0 released.  Now midi enabled.  Practice sight reading on the fly by connecting your midi keyboard to your computer.  New Quick Help feature provides answers instantly.  Improved music, sound and menu options. 12-7-2002 Version 1.05 created.  Fixed bug in session in progress so that interruptions to go to 'User' 'Options...' on menu no longer interfere with statistics.    Fixed control over menu and in-game music bug. Added basic help to the readme.txt file to help with basic known technical issues. 11-7-2002 Version 1.04 created.  Fixed 'add user' functionality.  Improved 'Hint' functionality guides the user to the answer without spilling it outright.  New: key press through the countdown screen.  Refined interface runs faster on older computers. 9-22-2002 Version 1.03 created.  Fixed progress report.  New scrolling feature on progress report.  New visible Drillit SmartTester.  "Always use deck" repaired. 9-11-2002 Version 1.02 created.   Fixed outdated system files error. 9-4-2002  Version 1.01 created.  Fixed missing file "msvbvm60.dll" error. 8-1-2002 Version 1.0 released to the public online.