Support
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If you experience any problem
with Noteable
|
Please contact
us. We
regularly issue updates and patches to keep Noteable fresh
and functional on all types of systems. As
soon as we know of an error, we go to work on repairing it. |
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Known technical issues:
I cannot figure out how to start Noteable
after installation:
1) Click 'Start'
2) Click 'Programs' or 'All Programs'
3) Click 'Noteable'
4) Click 'Noteable'
Noteable spills off my monitor or is too large
to see on my monitor:
1) Right-click your desktop (main computer screen area).
2) Click 'Properties'
3) Click the 'Settings' tab
4) On the bottom left of the 'Display Properties' dialog is a
resolution slider.
Adjust the slider so that your screen resolution is at least 800*600
or higher.
The note positioning seems off. Es are showing as Ds etc:
1) Start Noteable.
2) From the Main Menu click 'Setup...'
3) From the Deck Setup screen click 'Help | Calibrate Note
Positioning' from the drop-down menu.
4) Click 'Yes' to choose to manually calibrate note positioning.
5) Follow the on-screen instructions to calibrate note positioning.
Alternatively, you can adjust your computers DPI settings
1) Right-click your
desktop (main computer screen area).
2) Click 'Properties'
3) Click the 'Settings' tab
4) Click ‘Advanced’
5) Under ‘Display’ click the DPI setting drop-down box and change
to ‘Normal size (96 DPI).
How do I configure a midi keyboard/controller?
1) Noteable automatically receives input from any midi controller
(keyboard) connected to your computer via midi cables (available at
music stores).
Before
Noteable can accept midi signals you will need to:
1) Buy the necessary midi cables and adapters.
2) Plug your midi cables into your computer (usually done via
an adapter through the sound card).
3) Configure your midi controller (keyboard) to send 'Midi Out'
signals. Most keyboards
will do this automatically.
4) If the above is done correctly, you should be able to
respond to Noteable using your midi controller.
5) To those who may have several midi inputs coming into a
computer (mainly just really advanced midi users), Noteable should
accept input from all controllers that are connected properly.
There is no need to select which input device to use because
Noteable will accept data from any of the many properly connected
devices.
After midi signals are working, you may wish to adjust sound settings.
To do this in Noteable:
1) Click 'User | Options...' from the drop-down
menu to open the 'User Options' screen.
2) In the 'Audio' box you may choose to enable/disable in-game
music, menu music, sound effects (such as correct/incorrect chimes),
and the guitar/piano sounds.
3) Guitar/Piano sounds are midi out signals sent by Noteable itself
and can be disabled if you want your midi keyboard to handle those
sounds.
4) While a session is in progress, you may wish to change the midi
sound you hear when using the Piano or Guitar modes.
To do this click 'Instrument | Other...' from the drop-down
menu.
I get a runtime error:
1) It is possible that there are conflicts with older versions of
Noteable.
2) Try completely removing Noteable and reinstalling
Report this error if it persists.
I get 'missing .dll' errors:
1) Necessary system files are missing or outdated.
2) Please send your message to us to help eliminate these errors.
3) A quick patch release from The Noteable Software Company will
resolve this.
4) Also, the necessary file update is likely available for download
elsewhere on the Internet.
Noteable is slow
1) Please use Noteable only with Windows 95 or later operating
systems
2) We suggest using Noteable on Pentium 2 computers or better
3) Closing other applications and restarting your computer before use
will accellerate Noteable's perfomance.
FAQ
Why don't
my unlock codes work?
If you paid to register the full version of Noteable after
version 5.0 had been released, you were issued codes that work for the
newer version but not with version 4.0 (because we recently re-worked
the registration process). If you are using version 4, we
recommend that you upgrade
to the latest version. If you wish, you may request codes
for version 4.
Also, users who purchased the software before version
5 was released were given codes that seem to not fit the new
registration fields. Your codes do work however. Simply
enter as many characters as will fit from left to right and your codes
should work. Don't worry. When you buy codes to Noteable
we will make sure they always work with all future versions of the
software. To learn what version of Noteable you are using click
'Help | About Noteable' from the drop-down menu.
Can
you please resend my unlock codes?
We understand that computer crashes and viruses happen.
We will resend your codes upon request. However, please be
respectful and responsible. Print your codes and store them in a
safe place. Resending codes must be done manually and takes our
time. We charge five dollars to do this. Click
here to have us resend your codes.
Can
I put Noteable on more than one computer?
As described in the License Agreement, you may put Noteable on
up to two computers provided that you own both. Otherwise you
can buy a site license that grants permission for all computers at a
single location for one year.
Is
there a Mac (Apple) version of Noteable?
No. Noteable currently is only available for Windows.
We will consider releasing Mac version in the future, however.
Is
there a portable (PalmOS or PocketPC) version of Noteable?
No. Noteable currently is only available for Windows.
We will consider releasing portable version in the future, however.
How
do I unlock the full version of the software?
Click 'Help | Upgrade' from the drop-down menu. Enter
the codes you received upon purchase in the Email Address and
Registration Codes fields and click 'Upgrade'.
Can I
order Noteable by check?
Yes. Call 1-800-360-5192 to order using a check.
I
have sent multiple requests and not heard back from you. Why?
Please check your email Spam filtering options and mailbox
space to ensure you receive correspondence from us. If you have
not heard back from us in several days there is likely a mechanical
problem.
Why
are the notes misaligned and how can I fix it?
Dots per inch (DPI) settings differ on some computers causing
the notes to appear misaligned. To remedy this you can either
change your DPI setting or manually calibrate note positioning. To
change your DPI setting right-click your desktop and click
'Properties' to show the Display Properties window. Click the
'Settings' tab and 'Advanced'. Look for a DPI setting and make
sure it is set to 96 (Normal). Also, a manual calibration tool
has been built into Noteable to align the notes properly. Click
'Help | Calibrate Note Positioning' from the Deck Setup window to
manually calibrate note positioning.
Can
I use Noteable with my midi keyboard/guitar?
Yes. Provided your midi keyboard is properly connected,
Noteable should automatically listen for Midi input provided you are
playing in the Piano play mode. You can switch to the Piano play
mode from the Deck Setup window. See the help documentation for
details.
I
paid for the software and still have not received my unlock codes.
Why?
Please wait at least 48 hours for your codes. We
manually send unlock codes and this can take some time. If you
still don't have your codes within 2 business days, contact
us.
Why am I
getting an error?
Please first check out our patches
page where we provide resolutions to errors that have already been
reported. If this does not resolve your error, usually, specific
errors can be remedied if you report them. When reporting,
please include your Operating System, Version of Noteable, and
specific error message.
Will Noteable help
me?
Noteable is designed to help all musicians at any skill level.
It includes practice for the Treble, Bass, Alto and Tenor clefs.
It is powerful enough for advanced users yet friendly enough for
beginners. If you have doubts, don't worry. Remember,
Noteable is free to try. Download the
free trial. See if you like it. If it's not what you
were looking for, no harm done. Simply remove the free trial and
you will have never paid a penny.
